Customer Management in Logistics

Gaining customers, retaining customers, developing customers and improving customer satisfaction in the long term are goals of professional customer management. In the logistics industry, however, “customer first“ as an elementary component of the corporate strategy is often still only a vision.
Read more

Self-management in volatile times

Get out of the comfort zone! Silke Biedka is an expert in leadership and an emotional bodyguard. In her latest article she gives a practical navigation aid for effective self-management in volatile times along the five competences of conscious management.
Read more

Pulse of the crisis

The learnings of the crisis define the pulse of the new normal. Aleksandra Orman-Lorenz and Harald Hemming share their experiences and approaches. How do you experience this in your company?
Read more

Deliberate corporate management

he COVID-19 crisis demands everything from logistics. The course for the coming years is being set now! Ewald Kaiser describes why deliberate corporate management is a key success factor in the new world of logistics and how it can help you to navigate your company through these intensive times.
Read more