Gaining customers, retaining customers, developing customers and improving customer satisfaction in the long term are goals of professional customer management. In the logistics industry, however, “customer first“ as an elementary component of the corporate strategy is often still only a vision.
Companies are confronted with ever increasing volatility, uncertainty, complexity and ambiguity. This is neither good nor bad – it is. Companies have to adapt to this environment and the good news is that they can!
An uncertain market environment demands fast-paced yet solid decision making. Gerard van Kesteren outlines how an effective Finance function enables freight forwarders to make the right moves – in good and in bad times.
he COVID-19 crisis demands everything from logistics. The course for the coming years is being set now! Ewald Kaiser describes why deliberate corporate management is a key success factor in the new world of logistics and how it can help you to navigate your company through these intensive times.